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#1 (permalink) |
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:naughty:
Join Date: Mar 2003
Posts: 1,623
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Demand to talk ...
On the phone for my confirmation. They want to HEAR my voice that I say my name and my ssn. I was like well Im deaf... How am i suppose to hear from what they are saying? I asked someone to tell that rep from other place. If they refuse to take the CALL from me which I have 3rd party to translate from what they r saying and I ll file ADA. He was like oh ok hold on let me get a SUPERVISOR... eh? Finally, his supervisor approved to talk to 3rd (3rd party) person.
If some of you... Dont be PASSIVE.... If they refuse... just do something about it... Dont let them WIN.. I do not let anyone put me down. I do what I want. Whether they like it or not. If they refuse.. I would say ahhh Ok i ll get ADA.. they would just ahh umm um no wait.... I ll do it.. or whatever. It's easy way to make them do it because they do not want to lose their money for discrimination or license or whatever is that. |
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#2 (permalink) |
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Lip Inspector
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I hate it when they do that!
I find it helpful to send in a letter questioning the intelligence of its call handling centre and offer them a Deaf Awareness workshop for $ X. Normally the company accept 3rd Party calls after this has been raised with its Management. |
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#4 (permalink) |
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Guest
Posts: n/a
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That happened to me before on one of my credit card bills. They wouldn't accept a relay call, so I had to ask my mom to call for me. They still won't accept a call from her because they have to speak to me by hearing and talking on the handset. Dumb hearies.
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#5 (permalink) |
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Guest
Posts: n/a
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The worst offender is... SOCIAL SECURITY ADMINSTRATION!!!!
They give you all TTY numbers to call, but nobody ever answers them. Then you try to call via relay, and they refuse to take it, referring you to the TTY hotline numbers. I told them: "But they never answer the TTY!" They tell me "to call within office hours." I say "I just tried calling them before calling you now?!" Sometimes I think our government agencies are full of STUPID MORONS. |
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#7 (permalink) |
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bloody phreak from hell
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Yeah, happens to me sometimes. There are times when they won't even accept the call because they fear that their call is being recorded.
__________________
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#8 (permalink) |
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Blessing Christmas to ya'
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I am going through that for long time..
the credit collectors have been bothering us alot, even Voicemail didn't help at all... they didn't leave msg.. GEEZ one of my kids answered the call, they asked is Annie or Marcus, one of my kids said.. they are here but can i take message, they hang up on them.. or.. even they said.. Let me talk to them, one of my kids said.. well they are deaf, i can give the message to them. they said you are lying or bullshit.. so i decided to keep all up the id callers.. (it doesnt show the numbers just annoymous call).. and call one of our friend who is cop, he came over and spend a few hours, and talked to them. I called credit breau to file complaint.. but no proof because which company.. ![]() so i have 2nd line phone for family/emegerncy only.. and leave 1st line off hook.. ![]()
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#11 (permalink) |
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Registered User
Join Date: Apr 2003
Posts: 729
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same here, I usual call through relay service some of them hung up on me thought adverstments or what?! When I came at Mall and to Kay Jewelery they just called me and hardly call them back oh sorry, they said why they called me it was lettin me know there is sale
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#12 (permalink) | |
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Lip Inspector
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Quote:
You have an important role of being a friend. You are friend to us, not someone we have to order around to assist us. So if you do speak up to lead the way to be friends of us, then we push our case for the assistance to communicate in the areas that need to be improved on. It can not be left up to us to change things we need all the help we can get. |
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#13 (permalink) |
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Lip Inspector
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Cos you have a constitutional right to be friend without having to be caught up in our struggles...
An old Indian on reserve once said to me "If you seek wisdom, then wisdom needs the freedom". By seeking freedom, we begin to tranverse into a society that can share that wisdom and improve on the accessibility issues... |
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#14 (permalink) | |
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Lip Inspector
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Quote:
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#15 (permalink) | |
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Registered User
Join Date: Apr 2003
Location: New York
Posts: 121
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Quote:
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#17 (permalink) | |
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Wacky Oddball
![]() Join Date: Apr 2003
Location: I live in my own world.
Posts: 3,407
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#19 (permalink) |
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Registered User
Join Date: May 2003
Location: Arkansas
Posts: 3,484
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One of the SS offices hung up on me when I tried to use the relay phone call just to update my change of address. I called again but told the operators to talk what I was typing as soon as someone answered...
I told the operators that I am going to use a TTY feature to print out the beginning of the converstation and use that as evidence that I was being ignored. I caught this person saying, "We do not accept 3rd party unsolicated phone calls (Hung up)." I walked into the SSI office and asked for the manager and told this person that I'll like to speak to "Jane" whom identified on the first phone call. It turned out as a 40-50 yrs old lady. I gave the manager a hint that this lady knew me which is why this lady came out wondering who was wanting to see her. I asked her a question, "Do you have anything against deaf people?" She ended up ignoring me and asking the boss if she could go. I just turned over this TTY message to this boss of hers and let this boss read it. This lady got into an argument that I had forged it and called me dumb in front of the boss. It was all because of this hang up scene. The boss apologized to me. I said that the apology would not be accepted from this boss. That happened back in '99. Few years later, when I did a phone call to the same office. She identified herself as Jane. Then she hung up. This time, I filed a claim against this SS office. Same boss was working there. Their lawyers made a settlement with me that they got their own local TDD phone installed. ![]() They always expect deaf people to sit back and let them do what we want. Because of my stance...they gave up and let me stand up. |
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#20 (permalink) | |
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Ubuntu Linux User
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Quote:
I alway use 800# voice line instead of local. Largest SSA office very friendly person I talked with her thru relay service about change new home addy. Or walk-in for award letters before my re-certification of rental apts (annually).
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#22 (permalink) | |
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#23 (permalink) | |
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#24 (permalink) | |
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Guest
Posts: n/a
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Oooooh, don't get me started on SSA paperwork.. They lost my paperwork twice in one year! They asked me to go redo an audiogram and I told them I wouldn't go unless the SSA or the doctor provided an interpreter. They got all huffy with me, then I huffed back, "Do I *HAVE* to tell you how the legal system works? You're part of the US government, you should already know and follow the ADA! So, either you put up or shut up!" I know that sounded rude, but that's the only way I can get myself heard by hearing people. |
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#26 (permalink) |
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Just me!!
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this reminded me of when it's about 8 yrs ago, when I tried to order mexican food via relay call on tty, and someone kept hanging up on me and I got p**ed off, since I am hoh and can speak well I decided to go there to grill the manager out and told them that they're not getting my business if they hang up again...but they still do, oh well...that's their problem, I'd just go to different one that will take my phone order on tty
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#28 (permalink) | |
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Am attached and in LOVE!
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Goldie |
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#29 (permalink) |
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Registered User
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don't worry all we have the same problem in canada .. i've called my bank many times and i had to agree about bullshit like "You assume that a 3rth party is listening and we are not responsable if anything happen to your account... you must know that the bank is a safe place and we care about security blablabla" i was about to say yo cut the bullshit im on my cellphone and it take time.. LOL but i didn't say it i've just agreed
sometimes they want to give me a tty number i always say "the day you will answer those damn line i will call it .. so for now i will talk to you" sometimes they say "are you sure you dont want to call the tty line... me: LOOK i'm waiting for over 20 minutes to get a agent .. i dont want to call another number and wait again" fuck them they are always afraid about the relay services look the relay sevices isn't here to ffraud he's here to do my ears.... anyway i'm half deaf so i can speak clearly so sometimes when they hear my voice they shut the fuck up and serv me .. lol This is not just the bank but anywhere i call .. i've lost many interview job because i give the relay services number ( do i have a choice?) anyway i've not gratuated in Photography and i'm completing a graphic designer course so i better get a job after this lol Ciao for now! |
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#30 (permalink) |
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That's me!
Join Date: Sep 2003
Location: Alberta,Canada
Posts: 13,626
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not you only the ones..
Includes rest of us as case.. always bullshitt'n w/other companies who doesn't accept 3rd parties.. I kept bitch'n .. finally accept my idenitfy "DEAF" sometimes other companies aren't... Made me annoys! I kept ignore the call they are kind unpleasant w/me.. Sometimes My older son or daughter answered the phone and told them.. SORRY, you can't talk me because I'm CHILD.. you have to use Bell Relay Services.. and gave nbr # then immeditily hang it up. Few minutes later, Finally call here.. They realized that we are true DEAF.. Give me a break!
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