AAAAAAAAAAARGh concert :(

I emailed these guys on February 3rd and heard nothing, and then emailed them again to make sure everything was set and they're not going to provide one. I mean, I'll still go and have fun, but I was hoping to actually understand the whole show. Emails below for anyone interested. Don't ever try to see a show at TD Bank in Boston
__________________________________________________________

Deanne,
We currently do not have an interpreter and with the show being less than 2 weeks away we will not be able to get one this close to the show date. Please let us know if we can help with anything else.
Thanks


>>> Sherry Deanne <> 5/21/2013 11:31 AM >>>

Hi,
Yes, we do. Our seats are Sec 315 Row 2 Seats 14-16.


-- Deanne Adams



From: accessibleneeds <accessibleneeds@dncboston.com>
To: Sherry Deanne <>
Sent: Tuesday, May 21, 2013 9:56 AM
Subject: Re: Fw: asl terp for NKOTB concert June 2


Deanne,
Do you already have tickets and if so where are your seats located?

>>> Sherry Deanne <> 5/21/2013 7:01 AM >>>

Hi,
I never heard back and want to confirm that there will be an ASL interpreter available. I don't necessarily need them to do all the songs, but will need all the spoken pieces before/after done.
Do you need me and my friends ticket numbers or any additional information? Where do I need to go to meet up with them?
Thanks,

-- Deanne Adams


----- Forwarded Message -----
From: Sherry Deanne
To: "accessibleneeds@dncboston.com" <accessibleneeds@dncboston.com>
Sent: Sunday, February 3, 2013 3:20 PM
Subject: asl terp for NKOTB concert June 2


Hi,
I'm hoping you can give me some information on having an interpreter available at the show. Do I need to purchase specific tickets? I'm going to be attending with a few friends and don't want to end up separated.
Thanks!


-- Deanne Adams

Was the Feb. 3 email your first contact with them? I don't see in it your specific request for an interpreter.

Your next email contact wasn't until May 21?

Is there more to this sequence of events that I've missed?

Shoot, no. I thought I had, but it's not in my email that I can find. I've been working on an earlier show that told me flat out no back in February, so we've been going back and forth on that one and this one slipped through the cracks I guess I'm obviously new at this, huh?

If you anticipate attending future events at this place, you might want to touch base with an interpreting agency and make your case with them. Then, they can proactively approach the management of the venue and present their services to them, along with prices, timelines, ADA requirements, etc. Then, next time an event is scheduled that you are interested in, you can send a request to the venue, and send a copy to that agency so they can offer their services for that specific event.

Interpreting agencies are businesses, the venue is a business, and most users of the venue are businesses. As experienced professionals, they should be able to work things out. As an interested consumer, it might be up to you to get the ball rolling.

I used to work for an active interpreting agency that went around the community presenting their services in order to get contracts with businesses. Sometimes they even offered free "sample" services to attract business.

A couple more tips: Any time you need an interpreter, try, as best you can, to give as much advance notice as possible, get everything in writing, and follow up early and often. Then, if you do get the service you want, provide feedback to the agency and venue.

No guarantees but maybe these suggestions will help you in the future.

Thanks Reba, there's certainly a learning curve here. I appreciate the advice.

You're welcome.