Quote:
Originally Posted by diehardbiker
This is one of most misunderstand, and mis-assumptions. The truth is, there will always be Internet outrages, when this happens many times people would assume that Sorenson is outraged and would do anything to mess up with VP settings.
When you see empty contact list, empty missed calls list, etc it means that it lost Internet connectivity which usually caused by your High Speed Internet company and the best bet is to contact High Speed Internet company first to see if they got outrages. If true business there is outrage in your area, then Sorenson won't be able to help you at all because Sorenson is not Internet service company. They only provide equipment and Relay service, that is it. My High Speed Internet service has average of 3 outrages each year. Sometimes more sometimes nothing for whole year. What I do? Just wait for them to clear themselves out and do powercycle on my VP, router and modem and get back on VP in no time. If I had messed up with VP setting or router, it will take longer to clear this up.
There is another way to find out, and that is... IF You got a computer and if you can not go in AllDeaf or other website, then you will know there is problems with Internet connectivity.
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Exactly!!! Been there!! Had problem with my Road Runner. At first, I was not able to access VP100, I rebooted and it still won't connects. I decided to go on my laptop, It refused to go online. I went downstair and rebooted BOTH Router and Cable Modem (1 min each). I wateched the Cable modem status and can see "Online" and "Telephone" still flashing after 2 min. I figured it's a cable outage. I informed my wife and kids not to bother with VP and computer cuz we're having outage. Finally few hours laters it went back to normal.
Sometime my old router got locked up for some reason. I rebooted and it cleared the problems. Now, with my new router doesn't lock up. I just simply check it's status lights. Sometime Sorenson had outage that I couldn't access to while my lappy can access to internet. I rebooted the VP100 and still can't access. I double check settings and still the same but not messing with it... I contacted my local friends if they had VP working. Got returned that their VP too had outage. I told them DON"T MESS WITH THE SETTINGS!!! It was fairly common for deafie to screw VP setting when Sorenson or their Broadband had outage. After Broadband or Sorenson went back on, They couldn't get setting back to normal. Two of my friends who are Sorenson VP tech told me that they get many calls from deafie who screwed up their VP setting. Even been warned not to touch it. They do it anyway. So It kept VP tech busy and make $$ tho.
If anyone HAD to mess with VP setting. Best bet is write down EVERYTHING EXACTLY what you SEE on VP setting (Don't worry about Public IP address which changes all the time except those who have Static IP). Then screw it up or have it factory reset to clear the problem yourself. So you won't need to rely on waiting for VP tech coming to your house if you screw it up.
Catty