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This is one of most misunderstand, and mis-assumptions. The truth is, there will always be Internet outrages, when this happens many times people would assume that Sorenson is outraged and would do anything to mess up with VP settings.
When you see empty contact list, empty missed calls list, etc it means that it lost Internet connectivity which usually caused by your High Speed Internet company and the best bet is to contact High Speed Internet company first to see if they got outrages. If true business there is outrage in your area, then Sorenson won't be able to help you at all because Sorenson is not Internet service company. They only provide equipment and Relay service, that is it. My High Speed Internet service has average of 3 outrages each year. Sometimes more sometimes nothing for whole year. What I do? Just wait for them to clear themselves out and do powercycle on my VP, router and modem and get back on VP in no time. If I had messed up with VP setting or router, it will take longer to clear this up.
There is another way to find out, and that is... IF You got a computer and if you can not go in AllDeaf or other website, then you will know there is problems with Internet connectivity.
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