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I have the same situation, Verizon Fios with HDTV. I believe it has to do with the upconversion to HDTV. We have two Fios boxes, one with an HDTV and one on a regular TV. Only the HDTV one has the problem, the captions are fine on the regular TV. I researched this online one time and it is the upconversion that is the problem. Captions get lost in the upconversion.
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