Quote:
Originally Posted by VamPyroX
That's what I do.
If I know what I want, I tell the relay operator up front. It cuts down the time of the call.
For instance, I'll ask to speak with a live representative. I'll simply say... "connect to a live rep". It works.
I also do the store hours thing sometimes.
There were times when the relay operator I talked to was too anal about what was going on during the call. I would ask to connect to a live representative and the relay operator will say that the option is not there. So, I have the operator go through the call again and list the options available. One option was, "To speak with a customer service representative." I told the operator that was the option I wanted. She said, "No, you specifically said 'live'... not 'customer service' representative." Grr...
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When i do relay i dont care whether the caller says live rep, cust. svc, live person or what i get someone on the line, whoever did that was being a a^%hole! I would rather get a person on the line anyway than to type all those trees out, seriously. And when we are typing those trees out we are not typing right along with the recording sometimes it depends on how fast or slow it goes, we have to hang up and call back to get all of that, i typed all of that crap out one time, but the caller was giving me all info that was asked for which was fine, but once we got someone on the line they hung up (grrr.) so this person wanted to redial of course i did to because i hate when that happens and how and why i dont know but we got the same person again she did not hang up this time because i kind of had a attitude with her, i did not type any trees out again, i knew what the caller wanted and it was on my screen, but if i was being monitored i would have got in trouble because i was suppose to retype everything again out for her to choose from, i think that is stupid, even the caller was like thk u relay opr for not typing and going through all of that again thk u! Relay service really wants us to stay on the phone with u and the place ur calling anyway for as long as possible because thats how they get paid. The main thing i hate about this job is that we cant help people sumtimes like on some of those trees it can get confusing press 1 for this 2 for that and we dont use punctation or anything so sometimes a caller will ask opr which one should i push, we cant tell them, but when they ask me, opr which one should i push i just want tech support i key it in because they have told me what they want they just dont remember or know the nbr, i dont care if they(managers/quality assurance) say something to me, because some of the rules are stupid, but we are to be "invisible".