Originally Posted by relayopr1
if u only want to know the store hours just say dont announce relay just ask for the store hours and then that is what the opr will do pls dont continue to ask questions or comment because then the opr has to explain relay and go through the whole notion and then the person will hang up eventually
That's what I do.
If I know what I want, I tell the relay operator up front. It cuts down the time of the call.
For instance, I'll ask to speak with a live representative. I'll simply say... "connect to a live rep". It works.
I also do the store hours thing sometimes.
There were times when the relay operator I talked to was too anal about what was going on during the call. I would ask to connect to a live representative and the relay operator will say that the option is not there. So, I have the operator go through the call again and list the options available. One option was, "To speak with a customer service representative." I told the operator that was the option I wanted. She said, "No, you specifically said 'live'... not 'customer service' representative." Grr...