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A few times, I had a hard time to deal with my hearing customers on the relay service. They do not have a real patience listening on the relay. They don't want to hire deaf people to work for a company because of their time.
I lost some customers - of course, some of them think that VRS is a tele-marketing. I know that you are not tele-marketing agent.
I remembered I explained two customers about a relay service. They forgot about it later. They paid my service, and they never came back. I am hearing impaired, and the customers are hearing which more comfortable for them to buy something from hearing dealers because they are in the same world. It is not about my communication problem. I am a good communicator with my customers. I am lucky that I can talk, except my ears which is not a big deal to me.
I realized that some deafies are trying to think of a way to short communicate thru the relay and VRS. It is really not about you. It is all about finding an easy way to communicate someone on the phone. Unfortunately, some hearing still do not care about VRS and relays. If you really want to tell a person about your service, I think that it is fair because you have a business to run. The problem is that a deaf business owner fears to lose his/her business.
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