Quote:
Originally Posted by interpreter
Thank you for the responses. I'm still not sure how to handle this, however, I have been thinking of just transferring the caller to another interpreter. Maybe I can figure out how to handle these types of calls in the future.
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Yikes...I don't know what VRS company you work for, but at the one I work for, that would not be acceptable. For my company, transferring calls to another interpreter is a last resort for when you absolutely cannot work with the person, not just because they asked you not to announce. Additionally, the company I work for keeps track of
everything. If they feel you are transferring too many calls to other interpreters, they will mention it to you.
Remember, being a VI is about doing what the customer wants. It's much more "customer service" oriented than regular interpreting. You are there to provide the service the customer is asking for, not to say "oh I can't handle this" and pass it off to someone else.
I'm not trying to be mean here, I understand how frustrating it is to struggle with a hearing person because the deaf person told you not to announce. Believe me, there are a LOT of frustrations in the life of a VI! But working around those frustrations is part of the job description.
If you want to PM about this with me I might have some more ideas for you...but I don't think sending calls to another interpreter is a good option no matter what company you work for, since deaf callers don't usually like to be transferred right away.