Quote:
Originally Posted by sleepytaz
Or sometimes, like in middle of ordering, explain the role as VRS and they cannot hang up once they realize they have customer on the phone! $$$!
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You make a really good point. Sometimes when somebody says "oh I'm not interested" then I say really quick "but I have a CUSTOMER on the phone" or patient, or member, whatever it is. It is very helpful when someone says "I'm calling the doctor's office" because then I can say "a patient is calling" or something like that. It helps me communicate to the hearing person much better.