relayoperator

To be honest. Having been IP Relay - I got yelled at a lot for user errors. They give me a number, I dial it, they don't get through or typed the wrong number and they blame me for dialing it wrong when I only click and pasted the number they gave me into the program which dials out the calls. I've been yelled at because AOL Messenger is lagging and they think I was slacking off. I've been reported for technical issues. I've been reported for following procedure. Venting isn't a problem, don't get me wrong. But if you can't deal with it and you have to rant about it - you probably shouldn't be working in relay then. It happens and there are jerks here and there are jerks there. There are miscommunications and there are mistakes that are made on both ends or neither ends.

Relay is not only a communication service for the Deaf but it is also a customer service job on our behalf - providing customer service to them. They are not required to do or be anything. We are serving them; they aren't serving us - we should have no expectations of our Deaf and Hard of Hearing users. They should have expectations of us - good service, our best, etc etc and sometimes yes...they overreact. But think about it okay, how many times do you really get yelled or cussed out? Very few times. In any case, let it go and get over it. You're the one getting paid for it. They're not getting paid for the calls they make.

Simply said - oh well. Let's move on.

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