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Honestly... if you people would just provide some info before the call starts it would help out tons. Like all those freaking recordings you guys like to call... T-Mobile... Dell.. Doctors offices..
For the love of GOD provide your acct nbr, cell nbr, why you are calling the docors office.
That 50 minutes tty or ip call turns into a 10 minute call.
Oh and another thing to help speed up those 50 minute calls.. .try typing faster... or not pausing so much... some of you guys I swear I think type with one finger.
Want an even faster call??? WAit for the GA before you start typing. Because if you type in the middle of the opr typing we have to stop the voice user (sometimes) tell them what you typed then they repeat themselves... or they finish speaking... we say what you typed in the middle.. and then they are completely confused and just resay everything.
So if you are NOT ready for that T-mobile person to start talking don't type GA. And pls wait for it... it gets frustrating.
But if you want faster call processing.. Give us INFO
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