Quote:
Originally Posted by Brian
Ice... just wondering if you had the relay operator and other person wait on for you to type?
If so, don't try to make them wait on you.
Some deaf people do that all the times. Relay operators have every right to end calls if they don't get responses promptly.
|
this is not accurate at all. the operator has no right to end the call. we sure as hell wish we did in certain cases. but we are not able to tell the business that was called "ok no plm have a good one and thk u for not accepting the call." the opr can only type what was said and while waiting on a reply be ready to type (WHILE U TYPED... and then relay as much as u can and then tell the text user that the person has hung up. the only thing we can tell the voice user is "the caller will be informed." relay operators are not permitted to make any decisions in the converstation. if i had my way, i would never handle a call that dials a recording to fill out an application for a job. there have been severals calls lately where the deaf person is filling out an application via relay service. this takes FOREVER. in case u guys didnt know, every time u see (ENTERING NBR) we have to hang up and redial and keep entering the info over and over and over again. this can come to be a plm when u are paying a bill since it can, potentially, charge u over and over and over again. if i had the ability, i would end the call and tell the deaf person "ur bill was paid if i redial its going to charge u again. do you really want to do this qq" so anyways, my point is that the opr cannot make decisions in the conversation.