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well, let me see... where to start in on what the OP has stated...
first, we cant copy and paste converstations because of the lack of a mouse and properly functioning ctrl keys and notepad or word. so yea, we dont copy and paste what is said. most of the time the operator will forget what was said about 2 seconds after the call drops.
as for hanging up on someone... we have to wait 10 minutes of complete silence from the text user and the voice user. if the voice user keeps on saying "opr are they typing qq" then we have to keep the line open. it can go on for hours. so next time a deaf person complains about not being able to get an opr for an extended period of time, keep that in mind. if u are in wally world and ur sidekick loses service, it doesnt always disconnect the opr.
as for yelling at the opr and telling them how to do their job... i mean really, come on. i've been doing this job for 2 years now and im pretty sure that i have handled more relay calls than most deaf people have for the past 15 years. we get alot of calls. if u yell at me and tell me how to do my job then i am not going to take that as a word of encouragement and i am going to assume that u are abusing me and the system. i would have the call disconnected immediately or as soon as i could. BE NICE TO THE OPERATORS! we handle ur calls and all ur private info.
as for doing drug tests and background checks... i dont know what center u work for, but at mine we did not have to take drug tests and thats probably a good thing since so many of the operators are stoned 75% of the time. and bkgd checks? one of the guys in my training class was a felon.
btw, law and order is on USA right now and there are deaf people on it
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