It isn't point about the TTY. I am just support that TTY that will lead Video Phone. I am just tell you about the TTY is starting stop make that device. The Ultratec already layoff the employee who building the TTY. It not only main because of Video Phone, it include because Government start cutting that fund due save money on TTY can be use internet. The person who got lay off and not mad about it. They know what it would happen due the internet TTY and Video Phone can affect business.
About the installer, I do know some installer isn't honest because they are after the money and they want to come over and knock our the door. It not only Sorenson, it include another CSDVRS and another. Some are being meanie to force us to use it so they get can get paid even those the VRS company didn't told do that to us.
Like, right now the CSDVRS is sending trainer to each house and get paid 25 dollars something like that. The CSDVRS trainer forced some people to add on their videophone without appointment and unexpect. I am talking about that CSD is bother me that they use email via deafvp.com and asking to make appointment. I am talking about CSDVRS trainer went and add other i2eye or the VP100/200. It not always Sorenson and didn't do to another i2eye. So-- if the installer do to me, then I will have to contact to VRS about this. Some VRS provider didn't force trainer, because only trainer is 50 percent honest and other 50 percent like not honest similar as bad cop.
They just simple complaint to
vrscomments@sorenson.com. So the Sorenson can score on installer's perform that can affect them. Same idea, if we complaint about AOL customer service perform from each person who we speak with.
I know some people refused use the video relay because the person is watch you between hearing person and you. Some people prefer use TTY as stuck from old fashion. I prefer to use Sorenson because I did try several time with another VRS to talk with hearing people. They didn't like that service and they prefer Sorenson. I don't know because I am not hearing. They want faster way to contact instead giving information but if that benefit then we have to do it.
Sometime, I know some school for the deaf is banning to have Sorenson Videophone due contract with another HOVRS or CSDVRS. Some student complaint about that because parent can't call and talk with their kid thru the videophone. The parent have to contact the school for deaf and make note that parent like to talk with son or the daughter. When they get chance to talk on videophone to call thru VRS by restrict student can't use another VRS.
Some student prefer Sorenson because it easy to input the phone number then call. Instead of repeating but that what I understand and the school for deaf banned this.
I am just share that comment but sorry.