Originally Posted by RedheadGrrl

I want to ask you a question abt Sorenson installer. Maybe you can tell me if this person is right or wrong. Let me tell u the short story

Todd (fake name) went over to my friend Jean's house. He told her he went over for the service check and asked her why she didn't use VP often. Jean herself is deaf but have CI and use cellphone to make phone call to hearing friends. She have vp is because she can contact me often when she can. She used to have huge deaf friends but just me right now.

Anyway back to the point is - Todd told Jean to use vp/vrs more and forced her to use VRS right now front of Todd. Jean told him No. He said "if you dont use it. Ill take it away from you." Jean was like wtf?? He left.

Jean contacted me and told me. I told her go to sorensonvrs.com to email them and complain to them abt Todd and his service also his attitude. I also told Jean to ask question to Sorensonvrs abt how did Todd know that she didnt use it much, etc.

I never heard that installer went over someone's house for the service check. Have you all had it before??