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hmmm....I get the impression that maybe the person who took the call from the relay isn't familiar with how this works etc....Some business employees do hang up by mistaking the call for a telephone solicitation, when it really wasn't...so maybe if you explain to them the reason why you call through a relay service or speak to someone in charge, then you may get a good result at the end....Most employees may not be so familiar to this, I have had my share of hang up calls too from business as well, but after I called them back and explain the reason why I was using it in the first place, they would apologize and said it would not happen again, but some business do not care cause they don't have time to deal with this service or a deaf person, if that the case, then they lose my buisness as a customer..pfft
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