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IMHO The relay service have improved significantly since 1980's! I am glad that I am living today because back then in 80's each calls were limited to 15 minutes! And there have been so much flaws that we have to deal with in the past. Now with VideoRelayService, I can not live without VRS! No question about it. In fact, I have seen alot improvement with VRS quality, thus causing demand explosioin for VRS. From time to time I would use IP-relay, that is only when I don't feel like expose myself.
Whats more, I have seen plenty of VRS centers set up almost anywhere in the United States! I like this because this would give VRS operators more transparency. For example, when I have to make confidential calls, I live here in Rochester, and I called though one of VRS, and ask them if they are outside of New York, they said yes. Later on, this operator realize that I was trying to avoid conflict of interest and this operator finally said, Im from southwest. That really gives me huge relief, I hate to ask her to drop off the call and transfer to out of range operator so that my privacy will be protected.
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