Quote:
Originally Posted by VamPyroX
I do have one suggestion.
Give us more time to reply.
Sometimes, I use my Sidekick for relay services... especially IP-Relay. From time to time, the connection may be a bit bad and the replies won't show up until 5 seconds later. Yet, the operator will say something like... "If you don't respond, I will hang up." Of course, they hang up before I even get to reply.
First of all, 5 seconds is too short to wait before saying that if you don't hear a response... you will hang up. Second of all, 2 seconds or less is too short to hang up before saying that you will hang up if I don't respond.  |
You will never have just 5 seconds to reply. The shortest amount of time you will ever have to reply is 20 seconds. And would you like to know why the time ROs have to wait has been shortened? Because many deaf don't disconnect when they're through, or they walk away from their computer or Sidekick. I saw cases where the caller would walk away and stop responding during the middle of a conversation. You'd honestly be amazed how many times I saw this happen. I hear all this talk about "functional equivalency" but one thing hearing people sure as hell don't do is get up and walk around while they're in the middle of a phone conversation. That's not only rude and inconsiderate, but its not fair to the operator and the other callers on hold. That's why non-responsive disconnect procedures are in place.