Quote:
Originally Posted by GraysonPeddie
Because I have no problems with my sending/receiving text with TTY via VoIP (I signed up with Vonage weeks ago), do you think FCC should require VoIP providers to provide support for dialing 711? In my experience with my TTY, I get a steady, blinky LED light, so since I bought my cheapy cordless phone, I dialed 711 and told me that International calling is currently blocked (I set this up myself in my Vonage account to minimize International charges since I don't make International calls). Yet I do found it strange that 711 is International? To me it doesn't sound like it but I just found out that Vonage doesn't have a system setup for calling a local relay service.
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That's a good question... I never thought to dial 711 with my Packet8 phone. (Packet8 is a competetor of Vonage) When I make a relay call I use 2 line VCO calles using IP relay on my computer and the 3-way calling with Packet8. (it works great by the way and cost me nothing, a regular phone line would charge me to death every time I made a 3-way call)
i strongly suggest you contact Vonage and ask that they program 711 into the next firmware upgrade. It shouldn't be hard to do. When you dial 711 on a regular phone the call gets forwarded to the relay call center for the state you are in. If you dial 711 in Nebraska for example, you get Hamilton Relay. You could get the same relay by dialing their 1-800 number that they've had since the days before 711. All that Vonage needs to do is program the device to forward the call to that number when you dial 711.
When you dial 711 on a Vonage account the system gets confused because its only 3 digits and it starts with 7, so it tells you you can't make a international call.
I don't think this is a job for the FCC, I think we as customers should be able to tell the companies that this is what customers need and and they'll do it because they want our business.
If you want to give me your number I can try calling 711 and see if it works. (I don't know any one else with a tty that I can call today)