Now, here is the issue at hand. I myself am a relay operator. I'm not aware fully of what other relay services are doing but I know one thing for a fact. Not all relay operators/services are are vehement and evil.
There are several occasions where you, the deaf user, will abuse us. Not all deaf users do this mind you. But a surprisingly large amount of deaf users DO abuse CA's/Operators. Impatience leads to name calling, threats ("I'm going to report you" - "I'm going to get you fired!" - etc.), as well as lying to the hearing user to get them to yell at us ("They said you said this and I don't believe it."). Now, granted we're not allowed to say anything and apparently it's against the FCC laws to have a quickword or a prompt to alert the DU (deaf user) or HU (hearing user) to follow etiquette, which is very frustrating. I can't tell you how many times I've gone home crying after being called a f**** or a b**** for something I couldn't control. Like the software we use to process calls often malfunctions. As most software does, but does that make it right to abuse me? We have guidelines to follow. We can't do certain things and it really isn't under our control. You say we don't understand your frustration but actually, we do have people who work at our facilities that were born deaf. During training we are briefed over deaf culture, understanding deaf users, etc. We're not heartless and yes, we try to understand the best we can.
This still does not permit the posting of any such transcript or any call content. Even if they are fraudulent calls or otherwise non-deaf or hard of hearing individuals abusing the service. I really apologize for what's going on, even though I'm not one of those operators. Anyway...
You can
the operators all you want. Haha. But remember, they're the ones helping you make calls. They're the ones devoting their time to helping you communicate. Don't paintbrush all operators. Some of us are good people.
