All relay services are required to be able to svc the needs of the cust within a certain amt of time (don t remmy how long) there have been times where there are so many frauds that there is a queue of fraudulent users waiting to be connected!
this is preventing the intended users (the deaf community!) from using a svc that was intended for them
the FCC has started talks with congress about allowing us as oprs to make a judgement call regarding whether or not the call is fraudulent. some of you may view this as being not transparent and being judgemental about call content and i see it this way as well to an extent. but i think it is a necessary step. i can tell whether a call is a fraud before it even starts dialing (and they re absolutely terrible at using relay!) so i
know whats fraud and whats not.
some businesses will just hang up on relay calls and it is annoying trying to explain to them that there is an actual deaf person trying to call them! sometimes i will inform them that by hanging up simply on the basis that it is a relay call that are violating the ADA and the caller does have the ability to take legal action against them. 9 times out of 10 it will straighten them out
