What I rememebered clearly is that Wynd had limited hours of customer support hotline from 10am to 2pm eastern time, only 4 friggin hours from Tuesday though Thursday for anyone to call, the other time ask you to leave message. Yes, they closed from Friday to monday! Only 3 business days for them, WTF? This turns customers off BIG TIME!!! When you have technical problem, they make you transfer to another department, another week wait time, and when you need to replace or whatever, they require 2 weeks process time. Also, Wynd broke most of users agreement by slapping 5 dollars statement fees over their active agreement EVEN though the 0riginal agreement didn't mention any additional fees. That slapping fees before the contract agreement is over is a BIG NO NO!!! Believe it or not, I caught Wynd for holding batch of e mail with 24 hours delay to save their broadband cost. Image how frustrated users like me need to send e mail immediately only to find out it got there the next day! On other hand with Verizon, Tmo, Cingular they don't break the agreement and they serve customers SAME DAY! no restricted calling hours and they can take calls anytime in 24/7, that is how they KILLED Wynd. If had Wynd being smart and pay attention to customers, and placing customer satisfaction as number 1 priority, then they (Wynd) probably will survive. I personally like "Wynd" BUT their service is so bad! I ain't shelling out 40 dollars each for lousy service!
Anyway, in fact Wynd did sorta of wake up and decided to transfer their personeel to CSD to improve customers service, but too late... too many angry customers like me left for good. (Wynd used to have 30,000 customers now probably less than 1,000 customers)
Quote:
|
Originally Posted by Eyeth
Well, I don't know the source of Wynd's business-related troubles in trying to surivive in a competitive marketplace dominated by bigger fish, such as T-Mobile and RIM.
However, I can pinpoint one of Wynd's earlier problems, related to credit. When I used to work for a Deaf Services agency in 1998-2003, I came across quite a number of clients who used Wyndtell messaging services.
Needless to say, I knew my clients had poor credit and could not afford to sustain their messaging services and their monthly fees. Worse, due to an agressive marketing campaign, Wyndtell actually discounted their messaging pagers by subsidizing their actual costs, and requiring 1-2 year contracts in return.
This probably has translated into huge losses for Wyndtell and other companies that marketed messaging services and subsidized pagers to un-creditworthy customers. Thankfully, Wyndtell partnered up with stronger players in the marketplace such as GoAmerica and they seem to be 'surviving'. I would love to see Wynd continue their business as it's a deaf-centric business.
|
__________________
Real Trucks Don’t Have Spark Plugs
I'd rather Strokin than Cummin!
Avatar picture is Cape Hatteras light house in OBX.