Originally Posted by Mark Rejhon
By the way, you may notice that the conversation is the same on several devices. That's my demonstration of the "Call Transfer" feature. That means I can transfer from my desktop PC, to a cordless HipTop/BlackBerry and continue the exact same phone call while I step away from the computer, or vice-versa. Just like switching between corded phones and cordless phones in the middle of a conversation!
This is certainly a feature that sounds exciting. The first question I would ask is "How?!!" but telling us how would be giving away your secret and companies would copy it.
What I want to know is if your product makes it seamless and painless to transfer -- i.e., open up a menu from either device and just press "continue call on this device" or "forward call to such and such device." My father often forwards calls from his work line to cell phone when he is physically in the building but not in the office.
He'll then answer his line, talk to the person while walking back to his office, and then nonchalantly say, "Can I put you on hold for a second? I'll be right back."
He'll then transfer it to his office line, and it'll be like he was in the office the whole time. REALLLLLLLY fools his superiors (who are in another city) and customers who think he's at his desk 10 hours a day when he's really taking long lunches and walks around the office or working out in the gym.