This is why I only do half shell for my earmolds, if I did full shell, the top part would always make sores in my ear in the exact same spot. The last time I had a full shell mold, I took a Dremel tool to it and filed it down a bit so it didn't put so much pressure on my ear anymore. You can either have your audie file the bothersome part down a bit, or you could try it yourself with a nail file, just file off a little bit at a time until it's comfortable to wear (but if you do it yourself, it could void the warranty I think).
My Ear Blog
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