Originally Posted by GrendelQ
N5s are advertised using a photo of a processor in a fishbowl. 30 meters deep, for up to 30 minutes--that's quite a long, deep splash. They are designed to withstand use in pools and ponds. Cochlear would cover it even if I dropped it in the ocean. A couple of years ago my daughter's freedom-- Cochlear's previous processor which wasn't water resistant-- went through a laundry cycle. Was not damaged, yet I contacted the company for advice. They said it was covered and they'd replace it if I'd like. We had it tested, no damage, although a couple months later I opted to replace it--our puppy chewed and left it in soggy mud. Sound became staticky. Covered. They'll cover it unless you intentionally try. To damage it. Maybe bleeding purist has experienced otherwise with ab.
Marketing is not a legal agreement between the consumer and the seller. The warranty is. The N5 is submersible in up to 3 FEET (.91 meters) of still water for up 30 minutes. Nucleus 5 News
It is possible you have damaged the microphone, which is not water proof, in a subtle manner due to the repeated exposure to water. She may not be hearing as well as she could and you would not know it. Microphone degradation is not always obvious. It was not designed for swimming. You may choose to take that risk, but telling people they can take it swimming is quite simply... stupid. Have you had a Cochlear rep outright tell you "Sure, take it swimming! It was designed for that!" ? I realize I may sound like I'm coming on strong, but frankly you are being irresponsible by telling people they can do something with the N5 that Cochlear never intended it to be used for, regardless of whatever pictures you think tell you it is ok. You can choose to be upset with me or re-evaluate the facts, NOT THE MARKETING, as it comes from Cochlear.
AB's warranty outright covers water damage as well as all else.