Quote:
Originally Posted by TechBill
Now again I said porting number is legal but the practice use to lure customer over other VRS is what everyone here is pretty much angry about.
Here a few stories of shady practice of porting number to other VRS.
Most common one is telling Sorenson customer how much their "other VRS" product cost but it free if they sign a piece of paper without explaining the result what would happen if they sign that paper that their number get ported over to another VRS.
So customer would sign paper not realizing that they have signed the death of their VP200 then soon finding out their VP200 is not working so they would contact Sorenson thinking that their VP200 broke down and need it fixed.
Sorenson would explain to them no they signed a paper to port the number over to a different VRS and they would get upset because they never wanted it in the first place but of course Sorenson was happy to quickly restore their VP200 porting their number back to VP200.
Customer are happy again and angry at the other VRS because the method they use to port the customer over
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Not fully explaining the implications would be against the ZVRS employee code of ethics. Any example of this would be swiftly dealt with, if reported.
As you haven't mentioned what VRS provider has used this tactic. I can't look up tickets in my employer's system without some keyword or identifying information to search for.
Simply put, I would love to refute any claims that my employer has ever had a customer reporting such a tactic, or detail you what was done about such reports, but I need more to go on.
Quote:
Originally Posted by TechBill
Here an another story ......
One other VRS called up a Sorenson customer and told him he WON a new product from them and that they are shipping the product to him, to recieve it all he need to do is sign a paper.
What the customer did not realized that he signed a paper giving them authorization to port the number over to thier new product he supposely to have won from them.
Why would other VRS tell him he won when he could had gotten it for free in the first place just by calling them and ask for it by offering to port his number to them.
I think you all know why ....... 
His wife wasn't happy when she find out that her VP200 cease to function after the port was completed. He got real upset at the other VRS provider for not clearly explaining that he was signing authorization to port his number to them.
But he said Sorenson was very helpful and was able quickly restore his VP200 and port the number back to VP200. His wife was happy too! |
Whenever someone tells you you've "won" something, you're probably being scammed.
I just did a quick search of the ZVRS ticketing system, and there is no history of "won", "win", "contest", or "winning" in any ticket that I can find there.
This means that nobody has reported a customer reporting those words.
Without more to go on, I'm going to have to go out on a limb and suggest that either ZVRS was not involved in this scam (which would go against our strong code of ethics), or the customer you are referring to never reported it for further action against whatever individual was misrepresenting things that way.
Again, anyone at ZVRS stumbling on such a tactic would ask for immediate termination of anyone attempting such a misrepresentation.
Quote:
Originally Posted by TechBill
And lastly from what I learn why other VRS are taking VP200 away ...
In the past when Sorenson customer port away the VP200 still work but only call they can make is to Sorenson Customer Service since it no longer have 10 digit number to it.
So customer after trying other VRS product for a few days to few weeks would call up Sorenson Customer Service on their VP200 and tell them they want to go back to VP200. Of course Sorenson is happy to serve and restore their VP200 back quickly.
But now other VRS is try to prevent customer returning back to Sorenson by taking VP200 away and making it harder for customer to return back to Sorenson after customer find that other VRS product is not something they want and VP200 is something they are comfortable using for after so many years.
Again there nothing wrong to port a number to a VRS to your choosing and it 100% legal .....
It the practice that VRS are using to try to port the number over to them so that money can start flowing in their direction
It all about $$$$$
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I'm with you there. Nothing illegal. A good business tactic? Time will tell. Sometimes unfortunate? Definitely.
Shipping the VP200 back for the customer, even with their written consent, doesn't seem like a good idea to me. I'm not personally fond of it, and I've let management know my opinion. However, as an employee, I can only make the company's policies public, and have the community vote with continued patronage.
In the end, however, you are correct, no VRS provider is in the business of losing money.
The best thing for a consumer to do is report any misrepresentations to both the VRS provider _and_ to the FCC using form 2000C. This is the surest way to dissuade VRS providers from continuing unwanted practices in the future:
https://esupport.fcc.gov/ccmsforms/f...orm_type=2000C
Please tell your friends. FCC form 2000C. It's easy to remember, and it gets results.
Just, please, do me a favor: dont' spread rumor. If you know of specific instances, have them file a form 2000C. Don't post something to a public forum with no factual information to back it up, as it frustrates people like me who want to Make Things Right, but are constantly responding to posts like "my friend said their grandmother had her number stolen by XXXX" - and nothing gets fixed.
Thanks.