Originally Posted by GraysonPeddie

Well that's because if you're using a TTY machine to call Wells Fargo, you're not using any Internet Relay services. They got your information through Caller ID. When Wells Fargo gets a call through an Internet relay service, they don't get your Caller ID. Instead, they get the caller ID from the relay service. In other words, if you use an Internet relay service, you are anonymous from the one you're calling through.