Originally Posted by PowerWCRulez

Hi there,

I am the USBank customer, when I logged into my bank account on my computer, and then it;s locked out for online, then I called my bank thru VRS, and I spoke with customer service which letter cap or lower in my passphrase questions. I gave my last digit of SS and etc.. till they checked in my account, customer service told me use lower letter. Ah! I got it.. and then customer service unlocking on my banking online.. I thanked to the USBank Customer Service.. my USBank knew "VIdeo Relay Service", it's great service.. I've been banking with USBank for 16 years!