Quote:
Originally Posted by SouthFella
So, Sorenson saw it as a priority to provide 10 digit numbers in a speedy fashion. While other VP providers crawled along in doing so. VP providers have had years to get ready for this ( at least one year and a half ).
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However, Sorenson did not see it a priority to enable those ten digit numbers to properly pass through to other VPs or to hearing call recipients, choosing to keep those ten digit numbers hidden in a non-standard location of the data string contrary to the industry tech standards are for hearing or deaf telecommunications devices. Thats the entire point of the complaint against Sorenson.
While its up to consumers to decide how to respond to Sorenson's non-compliant devices, our complaint asks the FCC to order Sorenson to stop violating the ADA and remedy the VP200s so that everyone - whether another VRS, deaf person using a different VP, emergency personnel, workplace, health center, family, friends - all can clearly get the ten digit number passed through the Sorenson VP200.
As pointed out in the complaint, one objective in the ten digit numbering was to break free of the Sorenson's closed telephone directory and the use of proxy ("fake") numbers to make it difficult for people to easily call each other by needing to use a changing and hard to identify IP address instead of a real phone number. Sorenson's failure to pass through the number continues this long standing practice of degrading access to its customers by other people outside of the Sorenson network.
And folks, please dont misunderstand me, I'm not trying to use this issue to oppose Sorenson as a company, just taking a stand against their illegitimate practice of failing to pass through Caller IDs. If Sorenson wants to do business as a relay provider, it must follow the rules as is expected for everyone else.
-Jeff Rosen