Originally Posted by webexplorer

I am sorry that you are having a hard time. I am also Well Fargo customer.

I understand why the agent cannot help you with that because it is very very easy for a non-honest interpreter on the video relay service to steal your ID and your face. It does not mean that Well Fargo is bad, and they have to right to protect their customers' money no matter what.

I am sure that your family or brother/sister would have wired the money to you so that you could pay it back later.

Please do NOT use Western Union because it is extremely bad company which is in Canada (headquarter) because it is very popular for scammers to use in their business. In short, Western Union do not deal with deaf people. (Oh, yes believe me.) We need our congress to shut down the entire Western Unions in the United States.