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Other VP users and VRS providers will only be able to see the IP address, not the 10 digit number. By allegedly doing this, Sorenson is preventing the deaf consumers of having equivalent access to telephone features that hearing persons are able to use. Furthermore, this also means that when Caller IDs are not shown to other VRS providers (that are not Sorenson), this will cause potentially delayed and even refusal of 911 calls.
If true, this not only violates the FCC’s mandates, but also violates the American Disabilities Act and puts VRS users at risk.
The three VRS companies believe Sorenson is deliberately doing this based on two reasons:
Sorenson is allegedly hiding the Caller ID in proprietary and non-standard data.
Sorenson has ignored repeated requests for clarification from other companies on this matter, with the exception of responding once, pointing to a still pending proposal, ‘Relay Provider Interface’.
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