Originally Posted by shel90

My SIM card stopped working at my trip to OC so I went to the Tmobile store to replace it. Well, the guy said that my SIM card was fine and that my pager was defective even though it was working but with the "SIM ?" flashing. So, I call Tmobile last Wednesday for a replacement pager...of course, I get transferred at least 5 times and the whole thing took me f**cking 3 hours. Got the claim filed to get a new replacement pager for free since that pager was replaced in June. So, my replacement arrives on Friday...it worked but the screen said wating for activation..may take up to 48 hours. Today, after 3 days, still no activation, so I call tmobile. They, of course, transfer, transfer, transfer, transfer, and transfer me...so they were ready to send me another pager when the rep saw that I got a new SIM card on Friday along with my replacement pager. So, they ask me why and I explaineeeeeeeeedddd for the millionth time..and they said pls to put my SIM card in my hubby's pager and his in my pager. Turns out that my hubby's SIM card worked in my pager so it was the SIM card that was defective not the pager. So, I put the new SIM card in my pager and my hubby puts his back in his pager. Then, I got transferred 3 more times to the "activation dept" to activate my new SIM card. Done..guess what? They activated it using my hubby's acct not mine! So my hubby's pager stopped working and my pager starts working but with his info. So, I called again..got transferred another 4 times and explained the problem. The person said the process for a new password is easy and I was like "no no no..so I explained that they activated my new SIM card with the wrong acct. " They were confused and didnt understand what I was trying to say..I was clear and I explained again in simple terms and they were like "UUUUHHHH..ummmmmm....ummmm..hold" Put me on hold for f****cking 20 mins and they said that my new SIM card that I got on Friday is no longer any good..I was like WTF? They said they will send me a new one for free and I said "What about my hubby since his orginal SIM card doesnt work anymore since u accidently deactivated his SIM card to transfer his info onto MY new SIM card.:" Then they went "OOOOHHH UHHHHHH...UMMMMMMM....ok we will give u two new SIM cards for free." Now, both my hubby and my SIM cards are not working and we both dont have pager/cell phone service until the 2 new SIM cards arrive.

I SPENT FFFFOFOOOUUUURRRR HOURS ON THE F&&&CKING PHONE FOR NOTHING!!!!

I am ticked and cant sleep..what a WASTE of my evening!

Has any of u tmobile users have these issues with customer service?