Originally Posted by Wokamuka
Have you considered that some Deaf and/or Hard-of-Hearing do not want be cattle proded into the service? Consider the "Spanish-speaking" representative. What would they do when a Brazilian applied for services?
Not everyone was to be treated "special" (unless there was an incentive). I'd like to think that everyone was to get what everyone is getting - equal treatment.
I do see your point. Its a equal treatment with full communication access. That the purpose of the services. So you saying I should say American Sign language Service? More of language orientated.
Given fact - Spanish is #2 largest language in USA. American Sign Language is #3. So its more focus on communication accessible than special treatment. Communication accessible means equal treatment.
Brazil speaks Portuguese. I am sure there are some rep that could speak Portuguese language. If we work with a mega bank, they could add languages to each agent/broker/banker that can speak specific languages.